FAQ

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If you have any question or need help with your account, you may contact us to assist you.

FREQUENTLY ASKED QUESTIONS

Q: How does the 2-year international warranty work?
A: Our 2-year international warranty covers the internal movement, hands, and dial. External components, such as the band, case, and crystal, as well as the battery, are not included in the warranty. For more information about how to send in your Skagen watch for repairs, please visit our  Warranty & Pepairs page. 

Q: What is the standard length of the Goldcast watch bands?
A: The length of our watch bands vary by material and style, however we have listed the estimated lengths below:

• Women’s Leather, Silicone, Mesh: 127–175 mm
• Women’s Linked Bracelet: 125–175 mm

If you are looking for the measurements for a specific style, please feel free to contact our Customer Care department and be sure to include the style number of the watch.

Q: How can I get a longer or shorter band?
A: Currently our watches are designed with standard size bands. Each of our watches will come with a strap remover, which you can adjust according to your needs.

Q: How do I get my band replaced?
A: A: Leather and silicone straps can be ordered by emailing our Customer Care department . Please have the style number of the watch available. Linked bracelets and mesh bands will need to be replaced at our authorized service center. Visit Warranty & Repairs for more information about where and how to send your watch.

Q: How do I order links?
A: Extra links for link bands can be ordered by emailing our Customer Care department-goldcastwatch@outlook.com

Q: My crystal is broken. How do I get it replaced?
A: Crystals will need to be replaced through an authorized service center. Visit Warranty & Repairs for more information about how to get your watch crystal repaired.

Q: What kind of leather do you use in your bags or watch bands?
A: Goldcast primarily uses genuine cowhide leather in our handbags and watch bands. If you are curious about the material used on a specific style, please contact our Customer Care department for more information.

Q: Why don’t you send out watch parts when I need them to repair my watch?
A: We decided to not send out watch parts to ensure the authenticity and quality of our watches and repairs. Leather and silicone straps as well as sizing links can be ordered directly from our Customer Care department . If you need to send in your watch for repair, please email us at goldcastwatch@outlook.com

Q: My order is not processing. What do I do?
A: Before trying to place another order, please email or call our customer service. Multiple attempts to order may result in multiple credit or debit card authorizations.

Q: How do I track my order?
A: Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 24 to 48 hours of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. Once you have the tracking number, your order can be traced via UPS.com. Orders shipped to P.O. boxes will be shipped via USPS and can be tracked via USPS.com.

Q: How can I found out how goldcast will use and protect my personal information?
A: Goldcast watch respects the privacy of its customers. For more information, view our privacy policy.